Shipping policy

Business Days, Hours of Operation, and Public Holidays

​Business Days Include: Monday-Friday 10am-6pm EST not including Weekends, Public Holidays, and Out-of-Office Dates

Orders will not ship out on non-business days, nor are these days calculated as days in your shipping window.

Every order is shipped with USPS Priority Shipping.

 

Restock Orders

There are 4 business days of processing times. Within any of those 4 business days your order can be shipped.

Pre-Orders

Pre-orders shipping dates will be located in the product options. If it does not say pre-order and a date, it is not considered pre-order. Refer to the processing days above.

 

Once your order is shipped you will receive your tracking number in your email. After your order will take 2-3 business days to be delivered, depending on your location.

Shipping times are estimates and approximates only. Unprecedented delays may occur, in the case of a significant delay, we will be sure to contact you as far in advance as possible. 

To ensure that your package is properly delivered and received within the time frames, please ensure that your address is correctly entered and includes all relevant and/or required information. For example, correct abbreviations, street numbers, building or apartment numbers are critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

If you put the incorrect address, including not putting your apartment number, you will not receive a refund and if your item gets returned you will have to pay for a reshipment.

​Lost, Stolen and/or Damaged Packages

QUAY'S SPICY BOWLS LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the USPS to file a claim. Please save all packaging materials and damaged goods before filing a claim. Any order disputes regarding lost or stolen packages will be backed with proof of purchase, as well as QUAY'S SPICY BOWLS store policies

For other shipping questions refer to the FAQ's page.